The lid of the water cup is plastic, is it normal that it breaks when accidentally touched?（one）

Received a message from fans, "The lid of the water cup is plastic, is it normal that it breaks when you accidentally touch it?". The editor contacted the fans and learned that the lids of the thermos cups purchased by the fans were plastic and used for about a month. Accidentally, the water glass was brought to the ground on the dining table, and when I picked it up, I found that the lid of the water glass was obviously broken. The other party contacted the merchant to see if the lid could be replaced, and the answer was that it was a man-made fracture. If the lid was replaced, a fee would be charged.

Fans don't understand it very much. After only using it for a month, the lid of the cup fell from a low dining table and broke. Isn't it a quality problem that the merchant should replace it for free? Fans were even more unhappy when they knew that it would cost 50 yuan to replace a lid. It cost RMB 90 to buy a cup, and it cost more than half of the water cup to change a lid, so fans sent me a message asking the editor to help analyze whether this breakage is normal?

The broken photos in the picture are provided by fans. You might as well take a look and help fans to analyze whether the merchants should provide free replacement services in this situation?

The following analysis only represents the personal opinion of the editor. If some friends think that what the editor said is wrong, please contact us to discuss.

First of all, we all know that there are clear regulations in my country's consumer protection rights and interests that the sale of goods requires three-guarantee services, and the merchants need to provide consumers with free replacement or return obligations if there are quality problems in the goods within the specified time. However, in the consumer protection rights and interests, it should be clearly stated that the product function, disappearance and appearance damage caused by human causes can be provided for repair and replacement services for a fee.

So friends, let's take a look. The fan's water cup accidentally hit the ground from the dining table, so whether it is intentional or unintentional, this is a human-induced damage to the product, so according to the regulations on consumer protection rights, there is nothing wrong with what the merchant did. So whether the merchant's fee is reasonable or not is not in this category.

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