Can you use professional vocabulary to answer questions to customers?

Can you use professional vocabulary to answer questions to customers?

Answer: It depends on the specific situation. You cannot one-sidedly understand whether it is good or not.

If you are a professional engineer, you should use professional vocabulary to answer the question, so that the other party can immediately understand what the answer is, and at the same time can bring more valuable information and ideas to the other party.

If it is a purchaser or ordinary consumer, it is not recommended to use too many professional vocabulary. Try to answer the other party’s questions in plain language. Try to use the language used in daily life and examples close to life to answer, so that the other party can understand clearly.

For example, for 304 stainless steel, this is our main material for producing stainless steel vacuum flasks. If you encounter a consultation from a professional engineering designer, we should talk about the characteristics and properties of steel, its processing and production performance, and what level of food grade it has reached. In this way, professionals know that we really know the materials very well, and it is precisely because of our understanding that the requirements for materials are very strict.

But for purchasers or ordinary consumers, it is not enough to say that, why 304 stainless steel is classified as food grade stainless steel, what certificates our materials have, and what these certificates represent. Also talk about how to simply determine the difference between 304 stainless steel and 201 stainless steel. To talk about why 201 stainless steel will rust, 304 will not, etc. In this way, the other party can deeply understand the importance of 304 stainless steel as the material of stainless steel water cup.

Dongguan Zhanyi Commodity Technology Co., Ltd. specializes in producing all kinds of water cups, vacuum flasks, thermal pots, kettles, etc. Provide OEM and OEM services for global users, and provide product optimization solutions for global ownership. Buyers from all over the world are welcome to contact our company's salesperson to get samples. Welcome everyone to visit our factory. We are willing to serve you wholeheartedly.